ServiceFirst was created in 2008 to provide central support to a number of other government agencies providing critical human resources, finance, payroll, IT and other support functions. At one stage, over 600 people were employed by ServiceFirst.
To cut costs, the Government had planned to send 95% of the services provided by ServiceFirst to a private company that would do the work overseas. This would also mean that a lot of sensitive and personal data would be stored outside of NSW. This was hugely unpopular, and following pressure from the union and reports in the media, the Government backed down and reduced this figure to 30% of the services provided.
The Government says it is cheaper to send work overseas, but this hurts job growth and economic activity in NSW. Additional jobs and services are at risk as approximately 30,000 other public sector workers perform similar roles to the ServiceFirst positions. Government jobs, and government data, needs to remain safely in NSW.